The cost savings we needed came at the perfect time, and the customer service team at MAG Benefits Center [administered by Decisely] has done a great job making sure our needs are consistently met.
Archives: Testimonials
For a small group like us, it’s rare that we get dedicated customer service for ANYTHING that we do. We’ve gotten incredible attention and care from Decisely.
It’s reassuring that they have my back and help take some of the load off my shoulders.
You are already 100x more responsive than [our previous benefits provider] was. Ever. I have so many things I believe were left “undone” by them in the end that I didn’t even sleep last night. Finding this response from you all–so quickly–makes me feel so good about this switch to Decisely.
I’m getting medical, dental and vision coverage for my entire family for less than I used to pay for medical alone… AND I have a better plan.
Your team is doing a phenomenal job! I appreciate how you are always going above and beyond to ensure that all my questions are answered. [I wanted you to be aware] that the additional help you give has increased your customers’ satisfaction. Thank you & continue doing such a great job!
My wife is sick; I switched to your coverage because I was told it would cover her. We went to get insulin that I previously paid $1,800 for, and when they said it was $10, my wife cried like a baby.
Offering benefits gives our NAPA owners a competitive edge when trying to hire and hold on to great employees. The NAPA Insurance Center helps our owners offer benefits to their employees at lower rates than the owners could source themselves. And Decisely helps us manage the benefits program more efficiently.
LOVE the portal for open enrollments! I only have great things to say about the process!
We actually canceled our coverage with our previous provider in the middle of the month and switched. The rates were that good.
We thank you for your efforts in getting [our health insurance carrier to reprocess our claim]. This was such a stress for our family; now we can rest knowing that we can move to the new plan with no hanging issues. We are fortunate to have you helping out with the firm’s health care issues!
Your company’s customer service and efficiency is amazing! I’ve been with [my company] for 8+ years and have used a lot of different on-boarding/recruiting platforms. I can honestly say that no other company I’ve used has been as professional, responsive, and quick to respond to requests. I appreciate what your team is doing over at Decisely!