Decisely Privacy Policy

We at Decisely Insurance Services (“Decisely”) know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing our website(s), products, services and applications (the “Services”) in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

Remember that your use of any Decisely Service is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Note that if you are accessing the Services as a new employee, your employer will log into the employer-facing portal and enter your information. Once the information is entered, an email will be automatically generated and sent to you with a username and password.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services. This Privacy Policy does not cover the practices or policies of companies we don’t own or control, or people whom we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information to provide our Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.

The Services are not intended for the access and use by anyone under the age of 13. We may collect data you provide to us about your dependents (including your children) for the purposes of your enrollment and benefits management, but we do not knowingly collect or solicit personal information from children under age 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at

Will Decisely ever change this Privacy Policy?

We’re constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time as well. When we make changes to this Privacy Policy, we will alert you by placing a notice on the homepage of the Services, by sending you an email, or by some other means.  Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes, so please check the Privacy Policy periodically for updates.

What Information does Decisely Collect?

Information You Provide to Us:

We receive and store any information you knowingly provide to us so that we can provide you with the Services. For example, through the registration process or through your account settings, we may collect Personal Information such as your name, physical address, date of birth, email address, and phone number. We may also collect the following Personal Information from you or your employer or benefits provider in order for you to make an order or benefit election, or manage your benefits:

Social security number, date of hire, salary, group benefit plan choices, carrier information, group number(s), employee classification, spouse and dependent names, work location, job title, premium amounts, provider codes, termination date, employee contribution of premium, user name, password, effective dates of insurance coverage, reenrollment date, and security access level. In some cases, we may import this information directly from your employer’s payroll system, including without limitation your bank account information.

We may use personally identifiable information (PII), as defined under the Health Insurance Portability and Accountability Act (HIPAA), for our management, administration, data aggregation and legal obligations to the extent such use is permitted or required by a business associate agreement (BAA) between us and a group health plan (Plan), and not prohibited by law. We may use or disclose PII on behalf of, or to provide services to, a Plan for purposes of fulfilling our service obligations to a Plan, if such use or disclosure of PHI is permitted or required by the BAA and would not violate HIPAA’s Privacy Rule.

In the event that PII must be disclosed to a subcontractor or agent, we will ensure that the subcontractor or agent agrees to abide by the same restrictions and conditions that apply to us under the BAA with respect to PII, including the implementation of reasonable and appropriate safeguards.

We may also use PII to report violations of law to appropriate federal and state authorities.

We have implemented administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of the electronic PII that we create, receive, maintain, or transmit on behalf of a Plan, including:

  • Maintaining appropriate clearance procedures and providing supervision to assure that our workforce follows appropriate security procedures;
  • Properly training our staff to assure that it complies with our security policies;
  • Properly encrypting PII we transmit over the Internet;
  • Properly storing, backing up, disposing of and reusing PII;
  • Properly authenticating and controlling access to PII;
  • Using appropriate security incident procedures and providing training to our staff to detect and analyze security incidents; and
  • Maintaining a current contingency plan and emergency access plan in case of an emergency to assure that the PII we hold on behalf of a Plan is available when needed.

Information Collected Automatically

Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, referring URL, device identification (including your operating system), “cookie” information, the type of browser or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features. Also, if you click on a link to a third-party website or service, such third party may also transmit cookies to you. Again, this Privacy Policy does not cover the use of cookies by any third parties, and we aren’t responsible for their privacy policies and practices. We may use this data to track whether you have accessed the Services from a particular computer before, and if you haven’t, we may require additional verification of your identity for security purposes. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to enhance that feature.

Will Decisely Share Any of the Personal Information It Receives?

We neither rent nor sell your Personal Information in personally identifiable form to anyone. However, we may share your Personal Information with third parties as described in this section:

Your employer, insurance carriers, benefits providers and insurance brokers. The purpose of the Services is to provide you and your employer with an online system for managing the employee benefits it offers. To that end, we will share the Personal Information you provide with such entities as necessary to enroll you in benefits and allow you to manage your benefits through our online system, and by using the Services you consent to such sharing. We do not control these entities or their policies and practices, and we make no representation or warranty about how they will treat your Personal Information. If you cannot accept this risk, you should not use our Services.

Information that’s no longer personally identifiable. We may de-identify your Personal Information so that you are not individually identified and provide that information to our partners. We may also provide aggregate usage information to our partners, who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. For example, we use Google Analytics services. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual.

Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a third-party hosting services provider to host the Services. We also use a third-party chat software so that you can chat with benefits managers through the Services if you have any questions. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Business Transfers: We may choose to buy or sell assets. If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Protection of Decisely and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with any applicable law, court order, or other legal requirement; enforce or apply our Terms of Use and other agreements; defend any claim (legal or otherwise) brought against Decisely, or any of its directors, officers, or employees; respond to any government or regulatory request; or protect the rights, property, or safety of Decisely, our directors, officers, employees, users, or others.

Is Personal Information about me secure?

We have implemented and maintain physical, electronic, and procedural safeguards to protect your non-public Personal Information. We use and share your Personal Information to the extent minimally necessary and only with those who use your information as a means to service your account. We require all of our employees who might use your Personal Information to respect its confidentiality. We also require each unaffiliated third party with whom we contract to assist in servicing your account to agree to abide by safeguards and privacy standards that are the same or substantially similar to those followed by us.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

The Services are secured using SSL encryption provided by a third party. We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures incorporated in the Services.

What Personal Information can I access?

Through your account settings, you may access, and, in some cases, edit or delete information you’ve provided to us.

The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information that we share with our affiliates and/or third parties for marketing purposes and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: or 3700 Mansell Road, Suite 525, Alpharetta, GA 30022.

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us and use the Services.

You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to, and we will try to resolve your concerns.

Effective date: January 31, 2018